Shipping policy
Shipping Policy
Ram Ram Sa. Sidhi Marwadi me hum har order ko care ke saath pack karke customer tak safely pahunchane ki koshish karte hain. Yeh Shipping Policy order processing, dispatch, delivery timeline, shipping charges, COD, tracking aur delivery support se judi important information explain karti hai.
Sidhi Marwadi food products jaise cold-pressed oils, masale, achar, whole spices aur Rajasthani dry vegetables ko product type, weight aur packaging safety ke hisaab se dispatch kiya jata hai.
Track Order | Contact Support | Read FAQ
Order Processing Time
Order successfully place hone ke baad Sidhi Marwadi team order details, product availability, packing requirement aur delivery address verify karke processing start karti hai.
Most orders usually 1–2 business days me process kiye jate hain. Sunday, public holiday, festival period, high-demand period ya operational reason ke karan processing me extra time lag sakta hai.
Processing ka matlab order ko pick, pack, label aur courier handover ke liye ready karna hai.
Dispatch Timeline
Order processing complete hone ke baad parcel courier/logistics partner ko handover kiya jata hai. Dispatch timeline product availability, order volume, packaging type aur courier pickup schedule ke basis par vary kar sakti hai.
Oil cans, glass jars, achar, dry vegetables aur multi-product combo orders me safe packing ke liye extra handling time lag sakta hai.
Estimated Delivery Timeline
Delivery timeline customer location, PIN code serviceability, courier availability, weather, route conditions, local restrictions aur product/package type ke basis par vary kar sakti hai.
- Rajasthan aur nearby serviceable locations: usually 2–5 business days after dispatch.
- Other metro and major cities in India: usually 4–7 business days after dispatch.
- Remote, rural or less-serviceable areas: usually 6–10 business days or more, depending on courier serviceability.
Yeh timelines estimates hain. Actual delivery time courier network, address accuracy, local delivery conditions aur external factors ke basis par change ho sakta hai.
Shipping Charges
Shipping charges order value, package weight, delivery location, courier serviceability aur product packaging requirement ke basis par calculate hote hain.
Final shipping charge checkout page par customer ko order place karne se pehle visible hota hai. Checkout par shown shipping charge final payable amount ka part maana jayega.
Free Shipping
Eligible prepaid orders par ₹2,000 se above order value par free shipping available ho sakti hai.
Free shipping eligibility checkout, delivery PIN code, product type, order value aur current shipping rules ke basis par apply hoti hai.
Agar checkout par shipping charge show ho raha hai, to wahi final applicable charge maana jayega.
Cash on Delivery
Cash on Delivery selected locations aur selected orders par available ho sakta hai. COD availability checkout par courier serviceability, order value, product type aur operational rules ke basis par decide hoti hai.
COD order place karne ke baad verification call, SMS ya WhatsApp confirmation ki zaroorat ho sakti hai. Agar customer confirmation complete nahi karta, to order hold ya cancel ho sakta hai.
COD order receive karte samay customer ko payable amount ready rakhna chahiye.
Order Tracking
Order dispatch hone ke baad tracking details SMS, email, WhatsApp ya order update notification ke through share ki ja sakti hain.
Tracking link activate hone me courier handover ke baad kuch time lag sakta hai. Agar tracking update immediately visible nahi hai, to thoda wait karein aur phir tracking dobara check karein.
Order tracking help ke liye Track Order page visit karein ya support team se contact karein.
Correct Address & Contact Details
Customer ki responsibility hai ki checkout ke time correct aur complete delivery details provide karein.
Address me ye details clearly fill karein:
- Full name
- Complete house/building/street address
- City, state and PIN code
- Active mobile number
- Email address, if available
- Landmark, if required
Wrong, incomplete ya unreachable address ke karan delivery delay, return-to-origin, re-shipping charge ya cancellation issue ho sakta hai.
Address Change Request
Agar customer address change karna chahta hai, to order dispatch se pehle support team ko jaldi contact karein.
Order dispatch hone ke baad address change courier partner aur shipment status ke basis par possible ho sakta hai ya nahi bhi ho sakta.
Address change request guaranteed nahi hoti.
Delivery Attempts
Courier partner standard process ke hisaab se delivery attempt karta hai. Agar customer unavailable hai, phone reachable nahi hai, address incomplete hai ya COD amount ready nahi hai, to delivery delay ya failed delivery ho sakti hai.
Multiple failed attempts ke baad parcel return-to-origin ho sakta hai. Aise case me re-shipping charges customer ko bear karne pad sakte hain.
Delivery Delays
Sidhi Marwadi delivery timeline meet karne ki poori koshish karta hai, lekin kuch situations me delay ho sakta hai:
- Weather conditions
- Courier delays
- Festival or high-demand periods
- Natural calamities
- Local restrictions
- Remote location serviceability
- Incorrect or incomplete address
- Customer unavailable during delivery attempt
Delivery delay ke case me customer tracking details check karein ya support team se order number ke saath contact karein.
Damaged, Leaking or Tampered Parcel
Agar parcel visibly damaged, leaking, opened, tampered ya wet condition me receive hota hai, to customer delivery ke time photos/video record karein.
Agar product damaged, wrong, missing ya leaking condition me receive ho, to support team ko jaldi se ye details share karein:
- Order number
- Parcel photos
- Product photos
- Unboxing video, if available
- Issue ka short description
Damaged/wrong/missing product claims Return & Refund Policy ke verification process ke hisaab se handle kiye jayenge.
Product Availability & Partial Shipment
Kabhi-kabhi high-demand period ya stock availability ke karan order processing me extra time lag sakta hai. Agar kisi product ki availability issue ho, to team customer ko suitable update provide kar sakti hai.
Partial shipment normal process nahi hai, lekin special cases me operational feasibility ke basis par decision liya ja sakta hai.
Shipping for Bulk Orders
Bulk orders, wholesale orders, corporate gifting, restaurant supply ya franchise/distribution-related shipments ke liye shipping charges, dispatch timeline aur delivery arrangement order quantity, package weight, destination aur logistics requirement ke basis par separately discuss kiye ja sakte hain.
Bulk order enquiry ke liye customer apni city, product category, approximate quantity aur delivery timeline share karein.
Bulk / Franchise Enquiry | Contact Us
International Shipping
Currently Sidhi Marwadi website mainly India delivery ke liye focused hai. International shipping availability, export documentation, product eligibility aur destination rules ke liye team se direct confirmation zaroori hai.
International or export-related enquiry ke liye contact@sidhimarwadi.com par email karein.
Customer Support for Shipping
Shipping, delivery, tracking ya damaged parcel issue ke liye Sidhi Marwadi support team se sampark karein.
Customer Support: +91 97999 56430
Bulk / Business Enquiry: +91 97999 56440
Email: contact@sidhimarwadi.com
Support Hours: Monday to Saturday, 9:00 AM to 6:30 PM IST
Fast support ke liye order number aur registered mobile number message me zaroor include karein.
Frequently Asked Questions
Sidhi Marwadi order kab dispatch hota hai?
Most orders usually 1–2 business days me process hote hain. Dispatch product availability, packing requirement, courier pickup aur operational load ke basis par vary kar sakta hai.
Delivery kitne din me hoti hai?
Delivery usually location ke hisaab se 2–10 business days ya usse zyada lag sakti hai. Remote ya less-serviceable areas me extra time lag sakta hai.
₹2,000+ free shipping kaise milegi?
Eligible prepaid orders par ₹2,000 se above order value par free shipping available ho sakti hai. Final eligibility checkout par dikhai deti hai.
Shipping charges checkout par kyon change hote hain?
Shipping charges package weight, delivery location, courier serviceability aur order value ke basis par calculate hote hain. Final charge checkout par visible hota hai.
COD available hai kya?
COD selected locations aur selected orders par available ho sakta hai. COD option checkout par courier serviceability aur order conditions ke basis par dikhta hai.
Order track kaise karein?
Order dispatch hone ke baad tracking details SMS, email, WhatsApp ya order update ke through mil sakti hain. Tracking help ke liye Track Order page visit karein.
Wrong address fill ho gaya to kya karein?
Order dispatch se pehle support team ko jaldi contact karein. Dispatch ke baad address change guaranteed nahi hota aur courier partner ke rules par depend karta hai.
Damaged parcel receive ho to kya karein?
Parcel aur product photos, unboxing video, order number aur issue details support team ko jaldi share karein. Claim policy verification ke baad process hota hai.
Need delivery help?
Agar aapko shipping, delivery, tracking ya parcel issue me help chahiye, to support team se order number ke saath contact karein.