Help & Support
The fastest help is on WhatsApp — message or call 9799956430 (Mon–Sat, 9:00–18:30). Live order status is on Track Order, and direct answers to your questions are below.
Aksar poochhe jaane wale sawaal
What is the delivery charge?
FREE delivery on orders of ₹1,499 and above — prepaid or COD · flat ₹40 COD charge on every COD order. Below ₹1,499, delivery is charged by parcel weight (prepaid and COD), shown clearly at checkout — no surprises.
Is COD (Cash on Delivery) available?
Yes — COD is available across India. COD carries an extra charge of ₹40, shown upfront at checkout.
COD par ₹99 ya ₹149 kyon?
Kuch orders par COD chunte waqt ₹99 ya ₹149 (PIN ke hisaab se) UPI se dena hota hai taaki order pakka ho jaye. Yeh advance aapke bill me adjust hota hai aur is par ₹40 COD charge nahi lagta. Dispatch se pehle cancel karein to advance poora wapas — advance apne-aap wapas hota hai, 5–7 working din me. Parcel na lene par advance courier kharch me adjust hota hai. Hamari galti par poora refund.
How many days does delivery take?
Usually 1–4 days after dispatch, depending on your PIN code. With your order number (SMW-…) you can check the status any time on the Track Order page.
What is the return/refund policy?
Because these are food items, change-of-mind returns are not accepted. But if there is a genuine problem with the product — damaged, wrong item, leaked, short quantity, expired or tampered — report it within 14 days of delivery with a photo/video; once verified you get a refund, replacement or store credit, entirely at our cost.
How do I track my order?
Enter your order number (SMW-…) and 10-digit phone number on the Track Order page — the live status shows right there. Logged in, you also get your full order history in My Kitchen.
Which payment methods are accepted?
UPI, card, netbanking (via Razorpay) and COD. Online payment is fully secure; for COD you get an SMS/WhatsApp the moment the order is confirmed.
Full policies and key pages
- Shipping Policy — the full rules on delivery charges, weight slabs and timelines.
- Refund & Return Policy — the full process for the 14-day report window on defective items.
- Track Order — live status with order number + phone.
- My Kitchen — orders, addresses, reorder.
- Contact — phone, email and written-complaint routes.
- Grievance Officer — the statutory complaint process (48-hour acknowledgement, 30-day resolution).
Need an instant answer?
Sidhi Sahayak chat sits in the bottom-right corner — it answers questions on products, delivery, refunds and order tracking. If it cannot help, WhatsApp (9799956430) or email contact@sidhimarwadi.com.