Help & Support
Sabse tez madad WhatsApp par milti hai — 9799956430 par message ya call kijiye (Mon–Sat, 9:00–18:30). Order ka live status Track Order par hai, aur neeche aapke sawaalon ke seedhe jawab.
Aksar poochhe jaane wale sawaal
Delivery charge kitna hai?
₹1,499+ ke prepaid order par FREE delivery · COD par ₹40 extra. Iske neeche ke prepaid orders par charge wazan ke hisaab se lagta hai aur checkout par saaf dikhta hai — koi surprise nahi.
COD (Cash on Delivery) hai kya?
Haan — poore India me COD uplabdh hai. COD par ₹40 ka extra charge lagta hai, jo checkout par pehle hi dikha diya jaata hai.
Delivery kitne din me hoti hai?
Aam taur par dispatch ke baad 2–7 din, aapke PIN code par nirbhar. Order number (SMW-…) se aap status kabhi bhi Track Order page par dekh sakte hain.
Return/refund ka niyam kya hai?
Khaane ki cheez hone ki wajah se pasand-na-aana return nahi hota. Lekin agar product me koi genuine dikkat ho — damaged, galat item, leak, kam saman, expired ya tampered — to delivery ke 14 din ke andar photo/video ke saath report kijiye; verified hone par refund, replacement ya store credit milta hai, poora kharcha hamara.
Order kaise track karun?
Track Order page par apna order number (SMW-…) aur 10-digit phone number daaliye — live status wahin dikh jaata hai. Login karke My Kitchen me bhi poori order history milti hai.
Payment kaun-kaun se chalte hain?
UPI, card, netbanking (Razorpay ke zariye) aur COD. Online payment poori tarah secure hai; COD par order confirm hote hi SMS/WhatsApp aata hai.
Poore niyam aur zaroori pages
- Shipping Policy — delivery charge, wazan-slab aur samay ke poore niyam.
- Refund & Return Policy — defective item par 14-din report window ka poora tareeka.
- Track Order — order number + phone se live status.
- My Kitchen — orders, addresses, reorder.
- Contact — phone, email aur likhit shikayat ke raaste.
- Grievance Officer — kanooni shikayat prakriya (48 ghante acknowledgement, 30 din niptara).
Turant jawab chahiye?
Screen ke neeche-daayein kone me Sidhi Sahayak chat hai — products, delivery, refund aur order tracking ke sawaalon ke jawab wahin mil jaate hain. Na mile to WhatsApp (9799956430) ya email contact@sidhimarwadi.com.