Refund policy
Return, Refund & Replacement Policy
Ram Ram Sa. Sidhi Marwadi me hum har order ko care, hygiene aur safe packing ke saath dispatch karne ki koshish karte hain. Yeh policy food products ke return, refund, replacement aur damaged/wrong/missing item claims se judi important information explain karti hai.
Sidhi Marwadi products food category me aate hain, isliye hygiene, storage, tampering aur product safety ko dhyan me rakhkar return/refund decisions verification ke baad liye jate hain.
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Food Products Return Eligibility
Food products general return ke liye eligible nahi hote. Delivery ke baad product hygiene, storage condition, temperature exposure, seal condition aur handling customer side par depend kar sakti hai.
Isliye Sidhi Marwadi general return, taste preference return, mind change return ya “product ab nahi chahiye” type return requests accept nahi karta.
Return, refund, replacement ya store credit sirf selected verified cases me consider kiya ja sakta hai.
Cases Where We May Accept a Claim
Sidhi Marwadi customer issue ko verify karke suitable resolution provide karne ki koshish karega. Claim following cases me consider kiya ja sakta hai:
- Product damaged condition me receive hua ho
- Product leaking condition me receive hua ho
- Wrong product deliver hua ho
- Order me product missing ho
- Product expired ho ya expiry concern verified ho
- Outer parcel visibly damaged, wet, opened ya tampered condition me receive hua ho
Final decision support team verification, order records, parcel condition, product photos/video aur policy eligibility ke basis par hoga.
Return / Refund Request Time
Damaged, wrong, leaking, missing ya expired product issue ke liye customer ko delivery ke baad jaldi se support team ko contact karna chahiye.
Best practice: delivery ke 24–48 hours ke andar issue report karein, taaki parcel condition, product issue aur courier-related details properly verify ho sakein.
Late requests verification me difficult ho sakti hain aur reject bhi ho sakti hain.
How to Raise a Return, Refund or Replacement Request
Issue raise karne ke liye customer support team ko WhatsApp ya email par details share karein.
Request ke saath ye details bhejein:
- Order number
- Registered mobile number ya email ID
- Issue ka short description
- Outer parcel ki clear photos
- Product ki clear photos
- Invoice/order summary photo, if available
- Unboxing video, if available
- Damaged/leaking item ka close-up photo
Without required proof, claim verify karna difficult ho sakta hai.
Damaged or Leaking Product
Agar oil bottle/can, achar jar, spice pack ya koi product damaged, broken, leaking ya wet condition me receive hota hai, to delivery ke baad jaldi se photos/video capture karein.
Support team ko order number ke saath parcel photo, product photo aur leakage/damage ka clear proof bhejein.
Verification ke baad Sidhi Marwadi suitable resolution provide kar sakta hai, jaise replacement, refund, store credit ya alternate product resolution.
Wrong Product Received
Agar aapko ordered product ke badle wrong product receive hua hai, to received product ki photo, order number aur invoice/order details support team ko share karein.
Verification ke baad correct product replacement, refund, store credit ya suitable resolution product availability aur policy ke basis par decide kiya jayega.
Missing Product Claim
Agar parcel me koi item missing hai, to delivery ke baad jaldi se received products ki photo, outer parcel photo, packing material photo aur order details support team ko share karein.
Unboxing video available ho to claim verification me helpful hota hai.
Team warehouse/order records ke saath issue verify karke suitable resolution decide karegi.
Expired Product or Shelf Life Concern
Agar product expiry, best before, batch details ya shelf life se related concern ho, to pack label ki clear photo support team ko bhejein.
Team product label, batch detail aur order record verify karke suitable resolution decide karegi.
Replacement Policy
Replacement verified damaged, wrong, missing, leaking ya expired product cases me consider kiya ja sakta hai.
Replacement same product ka ho sakta hai. Agar same product available nahi hai, to alternate product, store credit, refund ya other suitable resolution customer confirmation ke saath decide kiya ja sakta hai.
Replacement dispatch timeline product availability, location, packaging requirement aur courier serviceability ke basis par vary kar sakti hai.
Refund Policy
Refund sirf approved and verified cases me process kiya jayega.
Refund original payment method ya suitable payment mode ke through process ho sakta hai. Payment gateway, bank, UPI provider, wallet ya payment mode ke basis par refund credit timeline vary kar sakti hai.
Refund approval ka matlab immediate bank credit nahi hota. Credit timing payment provider ke process par depend karti hai.
Refund Timeline
Approved refund usually payment gateway/bank process ke through initiate kiya jata hai. Refund amount customer account me reflect hone me payment method ke hisaab se time lag sakta hai.
Typical refund credit timeline 5–7 business days ya payment provider ke process ke hisaab se vary kar sakti hai.
COD orders ke refund ke liye customer ko verified bank/UPI details share karni pad sakti hain.
Return Pickup and Reverse Shipping
Some cases me product return pickup required ho sakta hai. Return pickup availability customer PIN code, courier serviceability, product condition aur case eligibility ke basis par decide hogi.
Agar reverse pickup available nahi hai, to customer ko product return shipping process ke liye support team guidance provide kar sakti hai.
Approved wrong/damaged/missing/leaking cases me reverse shipping charge Sidhi Marwadi ya courier process ke basis par handle kiya ja sakta hai. Non-approved cases me shipping cost customer responsibility ho sakti hai.
Non-Returnable and Non-Refundable Cases
Following cases me return, refund ya replacement usually accept nahi kiya jayega:
- Customer ne wrong product order kar diya
- Customer ka mind change ho gaya
- Product taste, aroma, spice level ya personal preference match nahi hui
- Product open, used, consumed ya tampered condition me hai
- Product storage customer side par improper raha
- Product delivery ke baad late complaint raise ki gayi
- Proof/photos/video/order details available nahi hain
- Minor natural variation in colour, texture, size, aroma or taste
- Delivery address wrong/incomplete tha aur parcel return/delay hua
- Customer unavailable tha ya COD amount ready nahi tha
Natural Product Variation
Sidhi Marwadi food products traditional ingredients aur natural raw material se jude hain. Colour, aroma, texture, size, oil clarity, spice intensity ya taste me batch-to-batch natural variation ho sakta hai.
Natural variation product defect nahi maana jayega, jab tak product damaged, expired, spoiled, contaminated ya wrong item verified na ho.
Opened or Used Products
Opened, used, consumed ya customer-handled food products hygiene aur safety reasons ke karan return ke liye usually eligible nahi hote.
Exception sirf verified defect, leakage, wrong item, expiry issue ya quality concern ke case me team review ke baad decide ho sakta hai.
Order Cancellation
Order cancellation request dispatch se pehle consider ki ja sakti hai. Agar order pack, shipped ya courier handover ho chuka hai, to cancellation possible nahi ho sakti.
Prepaid order cancellation agar dispatch se pehle approve hoti hai, to refund applicable payment mode ke through process kiya ja sakta hai.
COD orders me repeated cancellation ya non-acceptance future COD eligibility affect kar sakti hai.
Customer Responsibility
Customer ki responsibility hai ki order place karte samay correct product, pack size, quantity, address, mobile number, PIN code aur payment details check karein.
Product receive karte samay parcel condition check karein. Agar parcel visibly damaged ya tampered hai, to delivery time photos/video record karna helpful hota hai.
Food products ko label/storage guidance ke hisaab se store karein.
How We Review Claims
Sidhi Marwadi team claim review karte samay following details check kar sakti hai:
- Order number and order record
- Product ordered vs product received
- Parcel and product photos
- Unboxing video, if available
- Batch/label details
- Courier delivery status
- Complaint time after delivery
- Policy eligibility
Verification ke baad team customer ko next step batayegi.
Customer Support Contact
Return, refund, replacement, damaged product, wrong product ya missing item issue ke liye support team se contact karein.
Customer Support: +91 97999 56430
Email: contact@sidhimarwadi.com
Support Hours: Monday to Saturday, 9:00 AM to 6:30 PM IST
Fast support ke liye order number, registered mobile number aur issue photos message me include karein.
Frequently Asked Questions
Kya Sidhi Marwadi food products returnable hain?
Food products general return ke liye eligible nahi hote. Return/refund/replacement sirf verified damaged, wrong, missing, leaking ya expired product cases me consider kiya ja sakta hai.
Damaged product receive ho to kya karein?
Delivery ke baad jaldi se order number, parcel photo, product photo aur unboxing video, if available, support team ko WhatsApp ya email par bhejein.
Wrong product receive hua to replacement milega?
Wrong product verified hone par replacement, refund, store credit ya suitable resolution product availability aur policy ke basis par decide kiya ja sakta hai.
Missing item ka claim kaise raise karein?
Received products ki photo, outer parcel photo, order number aur unboxing video support team ko share karein. Team verification ke baad resolution decide karegi.
Refund kitne din me aata hai?
Approved refund initiate hone ke baad credit timeline payment gateway, bank, UPI provider ya payment method ke basis par vary kar sakti hai. Usually 5–7 business days ya payment provider timeline apply ho sakti hai.
Taste pasand nahi aaya to return hoga?
Taste preference ya personal liking ke basis par food products usually returnable nahi hote. Natural taste, aroma, spice intensity aur texture batch-to-batch vary ho sakte hain.
Opened product return ho sakta hai?
Opened, used ya consumed food products hygiene reasons ke karan usually returnable nahi hote, except verified defect/wrong/expiry/leakage cases after review.
Return request ke liye unboxing video mandatory hai?
Unboxing video helpful hota hai, especially damaged, missing ya wrong item cases me. Agar video available nahi hai, to clear parcel and product photos zaroor share karein.
Need help with a product issue?
Agar aapko damaged, wrong, missing, leaking ya expiry-related issue face hua hai, to support team ko order number aur photos ke saath contact karein.