Refund & Return Policy

Kis cheez ka return NAHI hota

• Khaane-peene ki cheez (oil, masale, achar, dry vegetables) me taste/pasand ya mann badalne (change-of-mind / general return) par return nahi liya jaata — yeh hygiene, storage aur food-safety ke liye zaroori hai.
• Sahi-salaamat, aapke order ke mutabiq mila hua product wapsi ke liye eligible nahi hai.

Kya cover hota hai (product issue — 14 din)

Agar delivery par product me in me se koi dikkat ho, to delivery ke 14 din ke andar report kijiye:

• Damaged (toota/pichka) ya leaking parcel/jar
• Galat item (jo order kiya usse alag)
• Missing item (order me kam nikla)
• Expired ya best-before nikla hua product
• Tampered ya khula/reseal kiya hua pack

Report ke saath proof

Jaanch turant aur aasaan ho isliye report ke saath yeh bhejiye:

• Order number (SMW-…)
• Product ki photo (dikkat saaf dikhe)
• Parcel/packaging ki photo (shipping label ke saath)
• Unboxing video, agar available ho — sabse tez raasta

Batch number aur best-before har pack par printed hota hai — report me ho to jaanch aur tez hoti hai.

Verified issue ka samadhan

• Refund original payment method par (online order me usi UPI/card/netbanking par wapas), ya
• Replacement (wahi product dobara bhejte hain), ya
• Store credit — jo aap chunein.
• Poora kharcha Sidhi Marwadi uthata hai — return/replacement par aap par koi charge nahi (free return).
• COD order me refund ke liye hum aapse bank/UPI detail lekar transfer karte hain.
• Refund hamari taraf se turant process hota hai; bank/gateway apna samay le sakta hai.

Report kaise karein

1. Parcel kholte hi dikkat dikhe to pehle photo/video le lijiye (parcel band karne se pehle).
2. WhatsApp ya call kijiye +91 9799956430 par, ya email kijiye contact@sidhimarwadi.com par — order number ke saath.
3. Hum verify karke refund / replacement / store credit ka intezaam karte hain — jo aap chunein.

Support samay: Monday–Saturday, 9:00 AM – 6:30 PM IST. Grievance ke liye: Virendra Choudhary (virendra@sidhimarwadi.com).