Privacy policy
Privacy Policy
Ram Ram Sa. Sidhi Marwadi respects your privacy. This Privacy Policy explains how we collect, use, share and protect customer information when you visit our website, place an order, contact support, create an account, subscribe to updates or interact with Sidhi Marwadi online.
This website is operated by Sidhi Marwadi Private Limited. By using our website or services, you agree to the privacy practices described in this policy.
Contact Support | Account Deletion Request | Terms & Conditions
Information We Collect
When you visit, browse, shop or contact Sidhi Marwadi, we may collect information required to provide our products, services and support.
Information you provide directly
- Name
- Mobile number
- Email address
- Billing and shipping address
- PIN code, city, state and country
- Order details and product preferences
- Customer support messages
- Bulk order, wholesale, franchise or business enquiry details
- Reviews, feedback, photos or communication shared with us
Information collected automatically
- Device information
- Browser type
- IP address
- Pages visited
- Products viewed
- Cart and checkout activity
- Referral source
- Cookies and similar tracking data
How We Use Customer Information
We use customer information to operate the website, process orders, provide support and improve the customer experience.
- To process and confirm orders
- To pack, ship and deliver products
- To provide order updates, tracking and delivery communication
- To process payments, refunds or replacements
- To respond to customer support requests
- To verify COD orders or business enquiries
- To provide product guidance and customer service
- To manage returns, refunds, damaged product claims or complaints
- To send marketing messages only where allowed or consented
- To improve website experience, product discovery and store performance
- To prevent fraud, misuse, spam or unauthorized activity
- To comply with legal, tax, accounting and regulatory requirements
Order, Payment and Shipping Data
When you place an order, we collect information needed to complete your purchase and deliver your products. This may include your name, address, phone number, email, order items, payment status and delivery details.
Payments are processed through third-party payment gateways and payment partners. Sidhi Marwadi does not store sensitive card, UPI PIN, net banking password or full banking credentials on its website.
Shipping details may be shared with courier/logistics partners only to process pickup, delivery, tracking, return-to-origin, replacement or support-related requirements.
Marketing Communication
If you subscribe, opt in or allow communication, Sidhi Marwadi may send you updates through email, SMS, WhatsApp or other communication channels. These updates may include order alerts, product launches, offers, rasoi guides, brand updates or support messages.
You can opt out of promotional communication by using the unsubscribe option where available or by contacting support.
Transactional messages related to orders, payments, shipping, delivery, returns, refunds or account/service updates may still be sent when required.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies to improve website functionality, understand visitor behaviour, remember cart/session details, measure marketing performance and improve shopping experience.
Cookies may help with:
- Keeping products in cart
- Remembering login/session details
- Understanding website traffic
- Improving product recommendations
- Measuring ads and campaign performance
- Preventing fraud and improving security
You can manage cookies through your browser settings. Disabling cookies may affect website functionality, cart, checkout or user experience.
Third-Party Services
Sidhi Marwadi may use trusted third-party tools and service providers to run the website and serve customers.
These may include:
- Shopify and store platform services
- Payment gateways and payment partners
- Courier and logistics partners
- SMS, email and WhatsApp communication tools
- Customer support tools
- Analytics and reporting tools
- Marketing and advertising platforms
- Review, loyalty, search or store apps
- Fraud prevention and security tools
These third-party providers may process limited customer information only for the purpose of providing their services. Their own privacy policies may also apply.
When We Share Information
We do not sell customer personal information as a business practice. We may share limited customer information only where needed for operations, support, legal or compliance reasons.
Information may be shared with:
- Payment gateways for payment processing
- Courier partners for delivery
- Technology partners for website operation
- Support partners for customer service
- Marketing platforms for permitted communication
- Legal, tax or regulatory authorities where required by law
- Professional advisors such as accountants, auditors or legal consultants, where required
Data Security
Sidhi Marwadi takes reasonable steps to protect customer information from unauthorized access, misuse, loss or disclosure. However, no online platform, payment system, internet transmission or electronic storage method can be guaranteed 100% secure.
Customers should also protect their account login, OTP, passwords and payment credentials. Sidhi Marwadi team will never ask for UPI PIN, card PIN, net banking password or OTP for payment authorization.
Customer Account and Login
If you create or use a customer account, your account may include order history, saved contact details, addresses and profile information.
You are responsible for keeping your login credentials secure. If you suspect unauthorized account access, contact support immediately.
Account Deletion and Data Request
Customers may request account deletion or personal data-related support by contacting Sidhi Marwadi.
To request account deletion, visit the Account Deletion Request page or email us at contact@sidhimarwadi.com with the subject line Account Deletion Request.
Please include:
- Registered mobile number
- Registered email address, if available
- Full name
- Request type: account deletion, data update, data access or marketing opt-out
We may verify your identity before processing the request. Some information may be retained where required for legal, tax, accounting, fraud prevention, order history, dispute resolution or compliance reasons.
Data Retention
We retain customer information only as long as required for order processing, customer support, legal compliance, accounting, tax records, dispute handling, fraud prevention, business operations and service improvement.
Retention duration may vary depending on the type of data and applicable legal or operational requirements.
Children’s Privacy
Sidhi Marwadi products and website are intended for general customers and households. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has shared personal information with us without proper consent, please contact support for review.
Reviews, Photos and User Content
If customers share reviews, testimonials, product photos, videos, feedback or messages with Sidhi Marwadi, we may use them for support, product improvement, website trust-building or marketing purposes, subject to applicable laws and platform policies.
Please do not share private, sensitive or third-party information in public reviews or messages.
Business, Bulk and Franchise Enquiries
If you contact Sidhi Marwadi for bulk orders, wholesale, restaurant supply, corporate gifting, franchise, dealership, distribution or business partnership, we may collect and process information such as name, mobile number, city, state, business background, investment range, location details and enquiry purpose.
This information is used only to review, respond and process the business enquiry as per current company policy.
Legal and Compliance Disclosure
Sidhi Marwadi may disclose information if required by law, court order, government authority, tax authority, law enforcement, regulatory requirement, fraud investigation or to protect legal rights, safety and business operations.
Your Choices and Rights
Depending on applicable law and platform process, customers may request to:
- Update incorrect personal information
- Access certain personal information
- Request account deletion
- Opt out of promotional communication
- Raise privacy-related concerns
- Request support for data handling questions
Some requests may require identity verification and may be subject to legal, tax, fraud prevention or operational retention requirements.
External Links
Our website, blogs or communication may include links to third-party websites, social media platforms or external services. Sidhi Marwadi is not responsible for the privacy practices, content or policies of external websites.
Please review the privacy policy of any external website before sharing personal information.
Changes to This Privacy Policy
Sidhi Marwadi may update this Privacy Policy from time to time. The latest version published on this page will apply to website use and services after the update.
Customers are encouraged to review this page periodically.
Contact for Privacy Questions
For privacy, account deletion, data request, marketing opt-out or customer support questions, contact us at:
Sidhi Marwadi Private Limited
Head Office: Near Veer Tejaji Bridge, Saran Nagar, Main Banar Road, Jodhpur, Rajasthan – 342015
Manufacturing Unit: Khasra No. 1246/39, State Highway 63, Village Kudi / Dhoru, Tehsil Bhopalgarh, Jodhpur, Rajasthan – 342606
Customer Support: +91 97999 56430
Bulk / Business Enquiry: +91 97999 56440
Email: contact@sidhimarwadi.com
Website: www.sidhimarwadi.com
Frequently Asked Questions
Sidhi Marwadi kaunsa personal data collect karta hai?
Sidhi Marwadi order, payment, shipping, support, account, marketing consent and business enquiry ke liye name, mobile number, email, address, order details, payment status and communication details collect kar sakta hai.
Customer data ka use kis liye hota hai?
Customer data ka use order process, delivery, tracking, support, refund/replacement, account management, marketing consent, fraud prevention and legal compliance ke liye hota hai.
Kya Sidhi Marwadi payment details store karta hai?
Sidhi Marwadi sensitive card, UPI PIN, net banking password ya full banking credentials website par store nahi karta. Payments third-party payment gateways ke through process hote hain.
Courier partner ko customer data kyon share hota hai?
Courier partner ko delivery ke liye customer name, address, mobile number, PIN code and shipment details share karne padte hain.
Marketing messages kaise stop karein?
Promotional messages stop karne ke liye unsubscribe option use karein, WhatsApp opt-out instruction follow karein ya contact@sidhimarwadi.com par request bhejein.
Account deletion request kaise karein?
Account deletion ke liye Account Deletion Request page visit karein ya contact@sidhimarwadi.com par registered mobile/email details ke saath request bhejein.
Kya account delete hone ke baad saara data turant delete ho jata hai?
Some information legal, tax, accounting, fraud prevention, order history, dispute resolution ya compliance reasons ke liye retain ki ja sakti hai.
Cookies disable karne par kya hoga?
Cookies disable karne par cart, checkout, login, recommendations ya website experience ke kuch features properly work nahi kar sakte.
Need privacy support?
Agar aapko data, privacy, account deletion, marketing opt-out ya customer support se related help chahiye, to Sidhi Marwadi support team se contact karein.