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Sidhi Marwadi

Return, Refund & Replacement Policy

Chhota jawab: Sidhi Marwadi khaadya (food) products bechta hai, isliye change-of-mind par return ya replacement sambhav nahi hai. Lekin agar aapko product damaged, galat, leaking, missing, expired ya tampered mile, to delivery ke 14 din ke andar humein bataayein — hum 48 ghante ke andar acknowledge karke, proof verify hote hi aapko Refund (original payment method par), Replacement ya Store Credit dete hain, jo aap chunein. Koi return shipping fee nahi, koi restocking fee nahi.

Change-of-Mind Return Kyun Nahi?

Khaadya padarth (tel, masale, achar, sukhi sabziyan) ek baar ghar pahunchne ke baad dobara bech nahi sakte — ye khaadya suraksha ka niyam hai. Ye aapki hi surakshit ke liye hai. Isliye hum change-of-mind par return ya exchange nahi lete.

Damaged, Leaked ya Kharab Product Mila? Ye Karein

Step 1 — 14 Din Ke Andar Bataayein

Delivery ke 14 din ke andar humein sampark karein:

Step 2 — Proof Bhejein

  • Unboxing video — sabse tez aur aasaan tareeka, YA
  • Clear photos — outer package, seal, aur product ki

Step 3 — Hum Verify Karenge

Hamari team 48 ghante ke andar aapke proof ko dekh kar jawab degi.

Step 4 — Aap Chunein

Approve hone par, aap chunein:

  • Refund — original payment method par poora paisa wapas, YA
  • Replacement — hum naya product bhejenge, YA
  • Store Credit — agli khareed ke liye
Return shipping fee ₹0 — koi fee nahi
Restocking fee ₹0 — koi fee nahi
Report window Delivery ke 14 din ke andar
Resolution time 48 ghante me acknowledgement · 30 din ke andar samadhan

Refund Kaise Aayega

Approve hone ke baad refund 7 working days ke andar process ho jayega:

  • Prepaid orders — usi payment method me wapas (UPI / Card / Netbanking)
  • COD orders — bank transfer ya UPI se

Order Cancellation

Order dispatch hone se pehle cancel kiya ja sakta hai. Turant sampark karein: +91 97999 56430

Dispatch hone ke baad cancellation sambhav nahi hai.

Shikayat Hai?

Agar aap hamare samadhan se santusht nahi hain, hamare Grievance Officer se sampark karein:

Virendra Kumar (Director)
Email: virendra@sidhimarwadi.com
Phone: +91 97999 56430
48 ghante me acknowledgement · 30 din me samadhan

Aksar Poochhe Jaane Wale Sawal

Kya main khula hua tel wapas kar sakta hoon?

Nahi. Khaadya suraksha ke kaaran khula hua product wapas nahi liya ja sakta. Lekin agar product damaged, galat, leaking, missing, expired ya tampered mila hai, to 14 din ke andar bataayein — refund, replacement ya store credit milega.

Unboxing video zaroori hai?

Zaroori nahi, par sabse tez tareeka hai. Agar video nahi hai, to package, seal aur product ki clear photos bhejein — usse bhi kaam ho jayega.

Return shipping ka kharcha kaun uthayega?

Hum. Damaged ya kharab product ke case me aap par koi return shipping fee ya restocking fee nahi lagti.

Refund kitne din me aayega?

Approve hone ke baad 7 working days ke andar. Prepaid orders me usi payment method me, COD orders me bank transfer ya UPI se.

Order cancel kar sakte hain?

Haan — dispatch hone se pehle. Turant call karein: +91 97999 56430

SIDHI MARWADI PRIVATE LIMITED
CIN: U10795RJ2025PTC102887  |  GSTIN: 08ABQCS2572P1ZE
FSSAI Central Licence: 12224999000329
Registered Office: C/o Sidhi Marwadi, Khasra No. 1242/655, Kudi Dhoru, Kudi, Pipar Road, Jodhpur, Rajasthan – 342606
Customer Care: +91 97999 56430  |  Email: contact@sidhimarwadi.com