Return, Refund & Replacement Help

Ram Ram Sa. Agar aapke Sidhi Marwadi order me damaged, leaking, wrong, missing, expired, tampered ya abnormal product issue hai, to ye guide aapko return, refund and replacement support process samjhayegi.

Food products me general preference reason se return possible nahi hota. Product issue claims order record, policy eligibility, photo/video proof and support review ke basis par handle hote hain.

Product Issue Photo Proof Guide | Return & Refund Policy | Contact Support

Quick answer: refund or replacement request kaise karein?

Agar product damaged, leaking, wrong, missing, expired or tampered condition me receive hua hai, to product use karne se pehle clear photos/videos capture karein and order number ke saath support team ko bhejein.

Claim request ke liye required details

• Order number
• Registered mobile number
• Email ID, if used
• Product name
• Issue type: damaged, leaking, wrong, missing, expired, tampered, other
• Outer parcel photo
• Product photo
• Issue close-up photo
• Label photo
• Batch number and best-before photo
• Unboxing video, if available
• Short issue description

WhatsApp Refund / Replacement Help

Food products return policy ko simple tarike se samjhein

Sidhi Marwadi food products hygiene, safety and freshness nature ke karan general returnable products jaise nahi hote. Isliye “taste preference”, “mind change”, “galti se order”, “pack open kar diya” jaise cases me return/refund approval guaranteed nahi hota.

Support review possible ho sakta hai agar:

• Wrong product receive hua
• Product damaged condition me mila
• Oil/achar leakage issue hai
• Order me product missing hai
• Product expired/best-before concern hai
• Parcel tampered/damaged condition me mila
• Product abnormal condition me mila

Official policy ke liye Return & Refund Policy read karein.

Photo/video proof sabse important hai

Refund or replacement claim me clear proof se support team issue verify kar paati hai. Incomplete, blurry ya missing proof se claim review delay ho sakta hai.

Proof capture karne se pehle yaad rakhein:

• Product use karne se pehle photos/videos lein.
• Parcel discard karne se pehle parcel photo lein.
• Label, batch number and best-before readable rakhein.
• Issue clearly visible ho.
• Unboxing video available ho to share karein.
• Private payment/banking details screenshot me visible na rakhein.

Open Product Issue Photo Proof Guide

Damaged product mila to kya karein?

Agar product crushed, torn, broken, cracked, wet, spilled, dented or unusable condition me receive hua hai, to product use na karein and support ko proof bhejein.

Damaged product proof checklist

• Outer parcel full photo
• Damaged parcel close-up
• Inner packing photo
• Damaged product full photo
• Damage close-up photo
• Product label photo
• Batch and best-before photo
• All received products group photo, if multiple items order kiye the
• Unboxing video, if available

Oil ya achar leaking mila to kya karein?

Oil bottle/can ya achar jar/pouch me leakage ho to product clean/use karne se pehle photos/videos capture karein.

Leakage proof checklist

• Outer parcel photo
• Leakage stain photo
• Product full photo
• Cap/lid/seal area close-up
• Leakage point close-up
• Inner packing photo
• Label photo
• Batch and best-before photo
• Unboxing video, if available

Important: Leakage claim me cap/lid/seal area ki clear photo bahut important hoti hai.

Wrong product receive hua to kya karein?

Agar aapne ek product order kiya tha lekin doosra product receive hua, to order details and received product clearly show karein.

Wrong product proof checklist

• Order screenshot / invoice screenshot
• Received wrong product photo
• Received product label photo
• All received products group photo
• Outer parcel photo
• Short note: “Ordered ___, received ___”

Wrong product case me support team order record and received product proof match karke review karegi.

Order me product missing hai to kya karein?

Agar order me koi item missing hai, to all received products ki group photo and order/invoice screenshot support ko bhejein.

Missing product proof checklist

• Order screenshot / invoice screenshot
• Outer parcel photo
• Inner packing material photo
• All received products ki group photo
• Missing product name and quantity
• Parcel weight label photo, if available
• Unboxing video, if available

Example: “Order me 5 items the, receive 4 hue. Missing product: Haldi Powder 200g.”

Expired product ya best-before concern ho to kya karein?

Agar product par best-before expired lag raha hai, label unreadable hai, date clear nahi hai ya shelf-life concern hai, to label and date photo clear bhejein.

Expiry / best-before proof checklist

• Product front photo
• Full label photo
• Best-before / manufacturing / packing date close-up
• Batch number close-up
• Order number
• Product receive date
• Issue description

Read Food Safety & Label Reading Guide

Tampered parcel ya opened parcel mila to kya karein?

Agar parcel opened, torn, resealed, wet, compressed, damaged or suspicious condition me receive hua hai, to delivery time par photos/videos lena best practice hai.

Tampered parcel proof checklist

• Parcel front photo
• Damaged/torn/opened area close-up
• Tape/seal condition photo
• Shipping label/AWB photo, if visible
• Inner packing photo
• All received products group photo
• Missing/damaged product details, if any
• Unboxing video, if available

Read Shipping, Delivery & Tracking Guide

Abnormal smell, moisture or contamination concern

Agar product me abnormal smell, fungus-like appearance, unusual moisture, contamination doubt or unsafe condition lagti hai, to product consume na karein and support ko details bhejein.

Abnormal product concern proof checklist

• Product front photo
• Concern area close-up photo
• Product label photo
• Batch and best-before photo
• Product open karne ki date
• Storage condition
• Issue kab notice hua
• Short issue description

Safety note: Doubtful food product consume na karein. Allergy, discomfort or health concern ho to qualified medical professional se advice lein.

Non-eligible ya limited cases

Har issue refund/replacement ke liye eligible ho, yeh zaroori nahi hai. Food product nature ke karan kuch cases me approval limited ho sakta hai.

Usually non-eligible or limited review cases

• Taste preference
• Mind change
• Galti se order place karna
• Product open/use karne ke baad late complaint
• Storage mistake ke karan product issue
• Label instructions follow na karna
• Incomplete proof
• Blurry/cropped photos
• Issue report bahut late karna
• Courier delivery miss/refusal related RTO issues

Final decision support review and official policy ke basis par hoga.

Refund, replacement ya other resolution kaise decide hota hai?

Support team order record, issue type, product condition, policy eligibility, photo/video proof and available stock ke basis par claim review kar sakti hai.

Possible outcomes

• Additional proof request
• Replacement approval, if eligible
• Refund approval, if eligible
• Partial resolution, if applicable
• Store-level support solution, if applicable
• Claim rejection, if proof/policy eligibility match nahi hoti

Important: Refund or replacement guaranteed nahi hai. Approval policy, proof and support review ke basis par hota hai.

Refund timeline kaise work karta hai?

Agar refund approved hota hai, to refund original payment method ya approved payment route ke through process ho sakta hai. Bank/payment provider side par credit reflect hone me time lag sakta hai.

Refund timeline affect karne wale factors

• Payment method
• Payment gateway/bank processing time
• Weekend or bank holiday
• Order verification
• Claim approval status
• Duplicate payment or failed transaction review

Payment-related issue ke liye Payment, COD & Failed Transaction Help page follow karein.

Replacement dispatch kaise hota hai?

Agar replacement approved hota hai, to replacement dispatch product availability, delivery location, courier serviceability and support confirmation ke basis par process ho sakta hai.

Replacement me ye factors important hain:

• Same product stock available hai ya nahi
• Replacement quantity
• Correct delivery address
• Registered mobile number
• Courier serviceability
• Approval confirmation

Replacement dispatch/date guaranteed nahi hoti unless support team written confirmation de.

Return pickup required hota hai kya?

Kuch cases me return pickup required ho sakta hai, aur kuch cases me photo/video proof ke basis par support review ho sakta hai. Ye issue type, product type, location and policy review ke basis par decide hota hai.

Agar return pickup required ho:

• Product safe condition me rakhein.
• Original packing available ho to preserve karein.
• Label and product details visible rakhein.
• Pickup person ko product handover karne se pehle photo le sakte hain.
• Pickup confirmation save karein.

Support message format

WhatsApp ya email par refund/replacement claim bhejte waqt ye format copy-paste kar sakte hain:

Return / Refund / Replacement Help Format:

• Order Number:
• Registered Mobile:
• Email ID:
• Product Name:
• Issue Type: Damaged / Leaking / Wrong / Missing / Expired / Tampered / Other
• Issue Details:
• Product Received Date:
• Photos Attached: Yes/No
• Unboxing Video Available: Yes/No

Send Refund / Replacement Request

Official support details

Return, refund, replacement, damaged product, leaking product, wrong product, missing product or expired product concern ke liye official Sidhi Marwadi support details:

Customer Support: +91 97999 56430
Email: contact@sidhimarwadi.com
Support Hours: Monday to Saturday, 9:00 AM to 6:30 PM IST

Contact Sidhi Marwadi Support

Related help and policy pages

• Return & Refund Policy — Official refund policy.
• Product Issue Photo Proof Guide — Exact photos/videos to send for product issue claims.
• Quality & Packaging — Packaging, delivery check and product handling guide.
• Food Safety & Label Reading Guide — Batch, best-before, label and product check guide.
• Shipping, Delivery & Tracking Guide — Damaged parcel, delivery delay and RTO support.
• Payment, COD & Failed Transaction Help — Refund status, failed payment and duplicate payment help.
• Store Policies — All important policy and support links.
• Help Center — All customer support topics.
• Contact Us — Official support details.

Frequently Asked Questions

Food products return ho sakte hain kya?

Food products general preference reason se returnable nahi hote. Wrong, damaged, leaking, missing, expired or tampered product issue policy and proof review ke basis par handle hota hai.

Damaged product mila to kya karein?

Product use karne se pehle outer parcel, product, damage close-up, label, batch/best-before and unboxing video, if available, support ko bhejein.

Leaking oil ya achar ke liye kya proof chahiye?

Cap/lid/seal area, leakage point, outer parcel, leakage stain, label, batch and best-before ki clear photos bhejein.

Wrong product receive hua to kya karein?

Order screenshot, received product photo, label photo and all received products group photo support team ko bhejein.

Missing product claim ke liye kya proof chahiye?

Order screenshot, parcel photo, inner packing photo and all received products group photo bhejein. Missing product name and quantity clearly mention karein.

Expired product concern me kya bhejna hai?

Product front photo, full label photo, batch number and best-before/manufacturing/packing date close-up bhejein.

Refund or replacement guaranteed hai kya?

Nahi. Refund or replacement policy, proof, order record and support review ke basis par decide hota hai. Proof bhejne se automatic approval guarantee nahi hoti.

Refund status kaise check karein?

Order number, registered mobile, payment method and claim details ke saath support team ko contact karein.

Need claim help?

Claim bhejne se pehle clear proof capture karein. Product use karne, parcel discard karne ya label damage hone se claim review difficult ho sakta hai.

Open Photo Proof Guide | WhatsApp Claim Support | Help Center