SIDHI MARWADI TERMS AND CONDITIONS

Terms and Conditions ("Terms")
Our Terms and Conditions were last updated on 25/11/2023.
Please read these terms and conditions carefully before using Our Service
Shipping Policy  

a) Shipping Methods: 

We use “Delhivery Service” for our Product Shipping to Customers door step 

b) Shipping Costs: 

Shipping costs are calculated based on the product weight, destination, and shipping method chosen. Shipping costs will be displayed during the checkout process. Free shipping on orders Above INR 2000, if you order above this amount your shipping will be free unless you have charges for shipping 

c) Delivery Time: 

Estimated delivery times are provided during the checkout process and may vary based on the shipping method and destination. We deliver product to customer within 3 to 7 Days after product placed, We deliver product to customer in minimum 3 days of product placed and maximum 7 days 

We partner with third party Delhivery service providers in order to effectuate Product shipping and deliver to you ("Delhivery Partners"). We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Sidhi Marwadi at the time such Product is processed and successfully handed over to the Delivery Partner by us. Our standard dispatch timelines depend on the pin code to which delivery is made. You can understand the estimated timelines on the ‘Product Detail Page’, once you enter the relevant delivery pin code. 

In any case the user will be provided with an estimated timeline for the delivery of the Product purchased from the Sidhi Marwadi Platform. This estimated timeline shall be notified to the user on the ‘Checkout Detail Page’, displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Delivery Partners, we reserve the right to ship and deliver the Products on our own without engaging any Delivery Partners or third party service providers. 

You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We or our Delivery Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Sidhi Marwadi Digital Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order on the Sidhi Marwadi Platform. 

You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Sidhi Marwadi Platform. Sidhi Marwadi reserves the right to cancel your order in case the Product is shipped and the pin-code becomes unserviceable. You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. 

You shall ensure that all information that is submitted by you to us on the Sidhi Marwadi Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that, you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information. 

We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners (“Delhivery”) will make a maximum of 2 (two) attempts to deliver the purchased Product(s) to you. If the second delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation. 

While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of: 

• Logistical issues beyond our control 

• Unsuitable weather conditions 

• Political disruptions, strikes, employee-lockouts, etc. 

• Acts of God such as floods, earthquakes, etc. 

• Other unforeseeable circumstances. In such events of delay, 

we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Sidhi Marwadi Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products. 

Once you place an order on the Sidhi Marwadi Platform, we process such order and hand over the purchased Product to our Logistic Partner(“Delhivery”). The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner(“Delhivery”), which will enable the User in tracking the status of Delivery of the purchased Products. The User may use the tracking identity number on the Sidhi Marwadi Platform or the website and/or the mobile application of the Logistic Delhivery Partner https://www.delhivery.com/tracking to check the status and location of the purchased Product and its estimated time of delivery.

Our customer service team coordinates with the Logistic Partners(“Delhivery”) to ensure that the Products are Delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control. You will receive the Product after sharing One Time Password with our Logistic Partner(“Delhivery”). If the Product delivered to you comes along/together with its parts. You need to verify if all the parts are available in the package and make sure that the complete package as mentioned in the shipping box is being received by you. You will not accept any package of the Product that looks visibly damaged, torn, or tampered in transit or its seal is tampered. All our packages come with "Tamper Evident Void Seals”, for more information on our packaging. Note that the acceptance of the tampered "Void Seal" or a “Damaged Package”, would disqualify you from any return claims for missing products, physically damaged/defective Product(s), incorrect Products, or missing accessories. 

Shipping Charges: - We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you. Return of purchased Products are facilitated through our reverse-Logistics Partners (“Delhivery”). On receipt of request for return of Product on the Sidhi Marwadi Platform and the same being duly approved by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation and Return Policy. 

To be eligible for a Replace or Return, the product must be unused and in the same condition as when it was received.
we accept your Return when you gave us Pre Recorded video when you received product which you order from our Website,
please make a video first, including in that video, Your received Product Box, Order Id, Shipping Details. send that video on email contact@sidhimarwadi.com, write your name, number, order details.

we are not accepted any damage on the box, after checking successfully your video, we go through next possibility & you will notified soon.

b) Return Process:
To initiate a return, please contact our customer service team at contact@sidhimarwadi.com to obtain a Return Authorization (RA) number.
You will be responsible for shipping the product back to us.
we are Provide only Replacement of your Order, if we send you wrong product or any mismatched from our side otherwise we are not accept any return products

c) Refund or Exchange:
Once we receive your returned product, we will inspect it and notify you of the status of your return.
If approved, you will have the option to receive a refund or exchange the product for another one.
Refunds will be issued in the Wallet of user Account 

Return Your Product to Sidhi Marwadi Plot No. 39, Khasra No. 57, Opp. Bharat Women B.Ed. College, Saran Nagar, Banar Road, Jodhpur 342015 



Warranty Policy
a) Manufacturer's Warranty: 
Certain products may come with a manufacturer's warranty. Details of the warranty are provided on the policy section on product page.
Please follow the manufacturer's instructions for warranty claims.

User Accounts
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the OTP (One Time Passcode) that You use to access the Service and for any activities or actions under Your Profile
You agree not to Share Your OTP to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Termination
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Your Feedback to Us
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
● By visiting this page on our website: http://sidhimarwadi.com/about_us
● By sending us an email: contact@sidhimarwadi.com